Frequently Asked Questions
Return policy

Are your brushes made with natural hair?

Yes. Our brushes are crafted using premium natural hair, as well as carefully selected synthetic fibers, depending on the function of each brush.

Natural hair brushes are ideal for powder products, offering superior pickup and blending, while synthetic or blended brushes are better suited for creams and liquids.
Shipping

Where does your goat hair come from? Is it ethically sourced?

We source high-quality goat hair through legally regulated markets in China, where the hair is obtained as a byproduct of the food industry.

No animals are harmed solely for brush production. All materials are sourced and processed in compliance with local laws, with a strong emphasis on responsible and sustainable use.
Manufacturing

What type of goat hair do you use?

We primarily use premium-grade goat hair known for its fine tips, softness, and elasticity β€” commonly referred to as Saikoho-grade in the Japanese brush industry.

This type of hair provides excellent powder pickup, smooth blending, and a gentle feel on the skin, making it ideal for high-quality makeup brushes.
Manufacturing

Are your brushes suitable for sensitive skin?

Yes. Our brushes are designed to be gentle and comfortable, including for sensitive skin.

However, as skin sensitivity varies, we recommend a patch test before full use if you are highly sensitive.
Manufacturing

How should I clean and care for my brushes?

To maintain performance and longevity:


  • Clean brushes every 1–2 weeks using a mild cleanser or baby shampoo

  • Rinse with lukewarm water, avoiding the metal ferrule

  • Gently reshape and lay flat to air dry

  • Avoid blow dryers, direct sunlight, or soaking

Proper care will keep your brushes soft, hygienic, and long-lasting.
Manufacturing

Can I use goat hair brushes with liquid or cream products?

Pure goat hair brushes are best suited for powder-based products.

For liquid or cream formulas, we recommend using brushes made with synthetic fibers or blended hair, which are easier to clean and more durable.
Manufacturing

Why do you blend natural hair with synthetic fibers?

Blended brushes offer a balance of performance and durability:


  • Improved shape retention

  • Better compatibility with creams and liquids

  • Easier cleaning

  • Longer lifespan

This approach allows us to design brushes for specific makeup needs without compromising quality.
Manufacturing

Can I cancel or change my order after placing it?

Orders are processed quickly. If you need to cancel or modify your order, please contact us as soon as possible, and we will do our best to assist.
Manufacturing

How can I contact you?

If you have any questions about your order or our products, feel free to reach out to us at:

πŸ“© info@sophienia.com

We’re always happy to help.