Refund & Return Policy
Return & Refund Policy
At Sophienia, we want you to shop with confidence. This Return & Refund Policy explains our 60-day trial period, quality-related returns, non-quality returns, and how refunds are processed.
To ensure you can shop with confidence, we offer a 60-day trial period and clear return terms for both quality issues and non-quality reasons.
1. 60-Day Trial & Return Policy
You may request a return within 60 days of receiving your order.
We distinguish between two types of returns:
- Quality-related returns
- Non-quality (personal preference) returns
2. Quality-Related Returns (Free Return + Full Refund)
If your item has a non-human, manufacturing quality issue within the 60-day trial period:
- We offer free return shipping
- We will provide a full refund
- No additional cost to you
Items with manufacturing defects or quality failures qualify for this policy.
3. Non-Quality Returns (Customer Preference)
If you wish to return items for non-quality reasons (change of mind, style preference, etc.):
- We accept returns
- Items must be unused, unwashed, undamaged, and in original condition
- Items must be returned in original packaging
- Proof of purchase (order number) is required
Returns under this category must not affect resale.
4. Eligibility & Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Promotional or complimentary items
- Items marked as Final Sale
- Products with signs of use, damage, or wear (not caused by shipping or manufacturing defects)
If you are unsure whether your item qualifies, please contact us before returning.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Please contact us within 7 days of delivery
- Email: support@sophienia.com
We will immediately arrange a replacement or full refund at no extra cost.
6. Refund Process & Return Review
Once we receive and inspect your returned item:
- We will notify you of approval status by email
- Approved refunds will be issued to your original payment method
- Processing time: typically 7–10 business days (depends on your payment provider)
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank / payment account
- Contact your card issuer (processing times vary)
- If still unresolved, email us at info@sophienia.com
We respond to all refund inquiries within 48 hours.
8. Policy Updates
We reserve the right to update this policy when necessary.
Any changes will be posted on this page and take effect immediately upon publication.
