Refund & Return Policy

You may request a return within 60 days from delivery. To begin a return, email info@sophienia.com with your order number.

For change-of-mind or other ordinary returns, the customer is responsible for return shipping costs. Sophienia does not charge a restocking fee.

If an item arrives damaged, defective, or incorrect, contact info@sophienia.com. Sophienia will provide an appropriate remedy and will not shift the ordinary return-shipping burden for our error to you.

You may request cancellation within 24 hours of purchase. After that, an order may already have entered made-to-order preparation and cancellation is not guaranteed.

After a return or refund is approved, refunds are issued to the original payment method within 3–5 business days.

We do not present a separate exchange program. If you need a different item, contact us and we will help with the appropriate return-and-new-order path.